1. Introduction

At OberoyHotel, your privacy is important to us. This policy explains how we collect, use, and protect your information through:

• Our website www.oberoyhotel.com
• Guest visits and offline interactions
• Email or direct communication

Please review this policy periodically to stay informed. This applies only to our website and not external sites.

2. Purpose

We aim to handle personal data lawfully and responsibly as both a data controller and processor.

3. Applicability

This policy applies to website visitors, hotel guests, and third-party service providers.

4. Collection and Use of Information

4.1 What We Collect

We collect:

• Personal details (name, address, contact info)
• Booking & transaction data
• Payment info (card numbers)
• Social media details (when linked)

4.2 How We Use Your Data

• To enhance our services and user experience
• To send you promotions, updates, and offers
• To fulfill reservations and customer service
• For legal compliance and fraud prevention
• To manage marketing campaigns

5. Fairness and Purpose

We only collect data that is relevant and used for clearly defined purposes.

6. Accuracy of Information

We ensure the data we hold is accurate and allow updates where necessary.

7. Distribution of Information

7.1 Sharing

We do not sell your data. We may share it with:

• Trusted service providers under strict agreements
• Law enforcement if legally required
• Buyers or partners in the event of mergers or transitions

7.2 Data Transfers

Your data may be transferred internationally to ensure seamless global service, always in compliance with applicable laws.

8. Consent and Control

8.1 Consent

We seek your permission before collecting sensitive data or using cookies.

8.2 Control

You can request access, correction, or deletion of your personal data by contacting us at:

Email: info@oberoyhotel.com
DPO Email: DPO@oberoyhotel.com

9. Data Security

We implement industry-standard security measures. Only authorized personnel have access to your data. You are responsible for keeping your credentials safe.

10. Use of Cookies

We use cookies to enhance user experience, analyze usage, and personalize content. You can manage cookie settings via your browser. Disabling them may affect functionality.

11. Data Retention

We retain your data only as long as necessary. Some data may be stored longer due to legal or technical constraints.

12. Withdrawing Consent

You can withdraw your consent at any time by emailing info@oberoyhotel.com. For minors under 16, consent must come from a parent or guardian.

13. Contact Us

If you have any questions regarding our privacy policy, please contact us:

📞 9351368862
📧 info@oberoyhotel.com
📍 Nariman Point, Mumbai – 400 021, India